Enabling Tracing on ITM On-Prem (ObserveIT) Web Management Server

You can use the trace files to troubleshoot the issues on the Web Management server. For details about enabling tracing, see Enabling Tracing on ITM On-Prem (ObserveIT) Components.

To enable tracing on the Web Management Server:

Locate the folder: C:\Program Files\ObserveIT\Web\ObserveIT
In the Web.Config file, locate this string:
<system.diagnostics>
<switches>
<add name="General" value="1" />
Change value="1" to value="3" or "4" depending on the required trace error level.
- level 1: includes only error conditions (default configuration setting)
- level 2: includes all warning conditions, including error messages
- level 3: includes informational messages, including error and warning messages
- level 4: includes debug-level messages, including error, warning and info messages
Save the file.
Restart IIS on the Application Server by opening a Command Prompt window with elevated credentials, typing iisreset and pressing Enter.
Locate the folder: C:\Program Files\ObserveIT\Web\ObserveIT\Trace
Copy the resulting textual trace files and send with as much information about your system as possible to Support.