Enabling Tracing on ITM On-Prem (ObserveIT) Notification Service Component

You can use the trace files to troubleshoot the issues on the Notification Service Component. This component is responsible for sending scheduled alerts and notifications. For details about enabling tracing, see Enabling Tracing on ITM On-Prem (ObserveIT) Components.

To enable tracing on the Notification Service Component:

  1. Locate this folder: C:\Program Files\ObserveIT\NotificationService
  2. In the ObserveIT.WinService.exe.config file, locate this string:

    <system.diagnostics>

    <switches>

    <add name="General" value="1" />

  3. Change value="1" to value="3" or "4" depending on the required trace error level.

    • level 1: includes only error conditions (default configuration setting)

    • level 2: includes all warning conditions, including error messages

    • level 3: includes informational messages, including error and warning messages

    • level 4: includes debug-level messages, including error, warning and info messages

  4. Save the file.

  5. Restart the ITM On-Prem (ObserveIT) Activity Alerts Service by using the Services console from the Control Panel > Administrative Tools.

  6. Locate the trace file under: C:\Program Files\ObserveIT\NotificationService\Trace\ObserveITNotificationService_Trace.txt
  7. Copy the resulting textual trace files and send with as much information about your system as possible to Support.

Related Topics:

Enabling Tracing on ITM On-Prem (ObserveIT) Application Server

Enabling Tracing on ITM On-Prem (ObserveIT) Web Management Server

Enabling Tracing on the Rule Engine Service

Enabling Tracing on Windows Agents

Enabling Tracing on ITM On-Prem (ObserveIT) Health Monitor

Enabling Tracing on ITM On-Prem (ObserveIT) User Analytics Service Component

Enabling Tracing on Screenshots Storage Optimizer

Enabling Tracing on ITM On-Prem (ObserveIT) Website Category Manager

Enabling Tracing on the ITM On-Prem (ObserveIT) Agent Updater