Enabling Tracing on ITM On-Prem (ObserveIT) Application Server

You can use the trace files to troubleshoot the issues on the Application Server. For details about enabling tracing, see Enabling Tracing on ITM On-Prem (ObserveIT) Components.

To enable tracing on the Application Server:

Locate the folder: C:\Program Files\ObserveIT\Web\ObserveITApplicationServer
In the Web.Config file, locate this string:
<system.diagnostics>
<switches>
<add name="General" value="1" />
Change value="1" to value="3" or "4" depending on the required trace error level.
- level 1: includes only error conditions (default configuration setting)
- level 2: includes all warning conditions, including error messages
- level 3: includes informational messages, including error and warning messages
- level 4: includes debug-level messages, including error, warning and info messages
Save the file.
Restart IIS on the Application Server by opening a Command Prompt window with elevated credentials, typing iisreset and pressing Enter.
Locate the folder: C:\Program Files\ObserveIT\Web\ObserveITApplicationServer\Trace
Copy the resulting textual trace files and send with as much information about your system as possible to Support.