Enabling Tracing on ITM On-Prem (ObserveIT) Health Monitor

You can use the trace files to troubleshoot the issues on the Health Monitor. For details about enabling tracing, see Enabling Tracing on ITM On-Prem (ObserveIT) Components.

To enable tracing on the Health Monitor:

Locate this folder: C:\Program Files\ObserveIT\HealthMonitor\bin
In the ObserveIT.HealthMonitor.Service.exe.config file, locate this string:
<system.diagnostics>
<switches>
<add name="General" value="1" />
Change value="1" to value="3" or "4" depending on the required trace error level.
- level 1: includes only error conditions (default configuration setting)
- level 2: includes all warning conditions, including error messages
- level 3: includes informational messages, including error and warning messages
- level 4: includes debug-level messages, including error, warning and info messages
Save the file.
Restart the ITM On-Prem (ObserveIT) Activity Alerts Service by using the Services console from the Control Panel > Administrative Tools.
Locate the trace file under: C:\Program Files\ObserveIT\HealthMonitor\Trace
Copy the resulting textual trace files and send with as much information about your system as possible to Support.