Configuring Identity Theft Settings

Important: When Identity Theft Detection is enabled in ObserveIT, in order for users to receive email notifications, SMTP must be configured, and the LDAP field name must be defined on the LDAP server. For further details, see SMTP Configuration and LDAP and Active Directory Configuration.

To send email notifications to users about logins and pairing requests, you can:

  • Specify the email addresses to which emails will be sent upon new pairing requests.

  • Define the default period of time for which the approved pairing requests will be valid.

  • Select the server policies on which these Identity Theft Detection settings will be enabled.

  • Preview, and edit if required, the email notification text that will be sent to the specified email addresses.

Defining Email Addresses

To define the email addresses to which the specified email will be sent upon each new pairing request

  1. Navigate to Configuration > Security & Privacy > Identity Theft Detection.

  2. Click the Settings tab.

  3. In the Email field, enter the user's email address, and click Add.

    The email address is added to the list.

  4. Repeat the above step for each email address you want to add.

  5. To remove an email address from the list, select it and click Remove.

Defining the Pairing Expiration Period

When approving a pairing request, the administrator must specify the length of time that the approved request will be valid.

To define the expiration period after which approved pairing requests will no longer be valid

  1. In the Configuration > Security & Privacy > Identity Theft Detection > Settings tab, select the email address(es) for which you want to define a pairing expiration period.

  2. From the Pairing Expiration Period drop-down list, select the length of time that you want to allow approved pairing requests for these email addresses (users) to be valid. Options are: 3 months, 1 year, 3 years, or Never.

    After the specified expiration period, pairing requests will no longer be approved for the selected users' email addresses.

Applying Identity Theft Settings to Recording Policies

To apply identity theft settings to one or more Recording Configuration Policies

  1. In the Policies section of the Settings tab, select the check boxes of the recording policy templates, and/or recording policies on which you want to apply the identity theft settings.

    It is recommended that you select all the recording policy templates.

  2. Click Save to save your settings.

Previewing the Email Text

  1. In the Email Template section of the Settings tab, you can see a preview of the email text that will be sent to the user.

    This email text is not editable since it is automatically generated when an event occurs, but, if required, you can add more information about the event using the text box that is provided.

  2. Click Save to save the changes.

    A message dialog box opens, prompting you to confirm that you want to make these changes to the Identity Theft settings.

  3. Click OK to confirm.