Mac Agent Deployment Overview

This topic describes Mac Agent deployment methods and prerequisites.

Before deploying review what you need to know, see What You Need to Know about Mac Agent Setup.

Deployment Methods

From version 7.12.0, before deploying, you must download the script file with authentication details. For Mac Agent Interactive Deployment, download the JWT script (settings.json).For Profile Configuration Files, download the preinstall script (preinstall.sh) These scripts are downloaded from the Web Console, Configuration > Settings > Service Settings.
The downloaded file will be valid for the specified number of days. When the file expires, it cannot be used for additional installations. Make sure the file will not expire before you have time to complete the installation. It is suggested that you set the number of days to 180. For security reasons, after successful installation, it is recommended that you remove the file.
(See Configuring Service Settings.)

• Mass Deployment: This method allows you to deploy ITM On-Prem (ObserveIT) Agents to multiple Mac OS endpoints.

  • Profile Configuration Files

  • Mac Agent Mass Deployment using VMware Workspace ONE

• Mac Agent Interactive Deployment: This method is used to deploy a single endpoint. You are prompted to provide the parameter information.

• Mac Offline Agent Deployment: This method is used to install the Agent in offline mode.

Here is what you need to know before you deploy:

Supported Versions

• macOS Ventura (macOS 13) (From Release 7.14.0)

• macOS Monterey (macOS 12)

• macOS Big Sur (macOS 11)

  For details, see macOS Big Sur 11 Solution

• File attachments sent with emails using Apple Mail, are not captured and displayed in the Email Diary screen in the Web Console. However, the activity of attaching a file to a mail is captured and displayed correctly. (This limitation can be an inherent issue to macOS Monterey and has been reported to Apple. )

• macOS Catalina 10.15 macOS Catalina is not supported from version 7.14.1

• macOS Mojave 10.14 is not supported from ObserveIT 7.12.4

• macOS High Sierra 10.13 supported from ObserveIT 7.10.x on best effort only

• macOS Sierra 10.12 supported from 7.9.x on best effort only

• macOS Yosemite 10.10 and macOS El Capitan 10.11 supported ONLY for ObserveIT Agents up to 7.6.2 on best effort.

• Apple macOS machine running with the M2 chip is supported.

Hardware Requirements

• MacBook / iMac / Mac mini

• 1.6 GHz or faster Intel Core processor

  or Apple M1 Chip CPU

  Prerequisite for Apple M1 Chip - endpoint must have an emulation software (Rosetta 2) installed prior to installing a 7.11.1 Mac Agent.

• 4 GB RAM or more

• 1 GB free hard disk space

• 100 Mb/1Gb Ethernet adapter (1 Gigabit link speed recommended)

 

For information about security and privacy configuration settings, see Mac Agent Security and Privacy Settings.

For details about components, see Mac Agent Components.