System Installation Prerequisites

The following describes the ObserveIT components and what you need to complete to install and maintain the ObserveIT on-premises product.

For more information about Custom Installation, see Custom Installation Steps.

You must complete all the prerequisites. If you do not complete all the prerequisites, the installation may fail or you may encounter performance or permission issues.

For more details about setting up, see System Requirements and Supported Platforms.

Complete the prerequisites as described for each of the following components:

  • Active Directory: Configure permissions to create a service account user in Active Directory. Active Directory is used connect to ObserveIT databases and to run ObserveIT services. (See Active Directory Prerequisites.)

  • Firewall: Open ports if there is a firewall blocking network traffic. (See Firewall System Prerequisites.)

  • Network Load Balancer: Configure network load balancer, required if you are using more than one ObserveIT Application Server in your deployment. (See Network Load Balancer Prerequisites.)

  • Digital Certificates: Configure certificate requirements for secure communications between ObserveIT Agents and ObserveIT servers. (See Digital Certificates Prerequisites.)

  • Antivirus: Review the list of ObserveIT processes and paths to be excluded by your security software. (See Excluding ObserveIT Processes from Antivirus Software.)

  • SQL Server: Complete required hardware and software configuration for the SQL Server hosting ObserveIT databases. (See SQL Server Prerequisites.)

  • SMTP and Email: Configure the prerequisites to send emails. (See SMTP and Email Prerequisites.)

  • Screen Capture Data Storage: Complete the prerequisites to manage screen capture data storage. (See Screen Capture Prerequisites.)

  • ObserveIT Backend Components: Configure the ObserveIT Web Console, ObserveIT Application Server and the ObserveIT Website Categorization Module. (See Back-end Components Prerequisites.)

  • ObserveIT Agents Prerequisites: Make sure to complete installation including the specific requirements described for ObserveIT Agent for Windows, ObserveIT Agents for Unix/Linux, ObserveIT Agents for Citirx. (See ObserveIT Agents Prerequisites.)