Installing the Updater for Agent Auto Upgrade

The first time you use Agent Auto Upgrade you deploy the Updater on each endpoints. The Updater is the component that manages the upgrade process.

The AutoUpdateService folder contains the Updater files that you will install.

After the Updater is deployed, you update the Agents from the Web Console using Agent Auto Upgrade.

From version 7.10, you will no longer need to use a 3rd party deployment tool. The upgrade is completed and deployed from the Web Console. When upgrading to 7.10, you will still need to deploy with a 3rd party tool, such as Microsoft SCCM.

For version 7.10.0, if you have already deployed the Agent Updater from version 7.9.x, it is not supported with OIT server side 7.10.0. To use the feature and have the ability also to update the Agent Updater remotely, you must update the Agent Updater to 7.10.0.

This feature is available from version 7.9. You can use Agent Auto Upgrade to upgrade from version 7.1.

Installing the Updater

You install the Updater after you complete the server-side upgrade.

  1. Download the files you need from here.

  2. Log in and from Product Downloads, click the Link you want.

  3. Save the file to C:\Temp on the ObserveIT Application server.

  4. Extract the content of the ZIP file.

    The Updater folder AutoUpdateService is extracted.

  5. From the AutoUpdateServicefolder, select the relevant folder and run the file for your system. 

    • WinAgentUpdater64bit
    • WinAgentUpdater32bit

    The Updater Utility Setup opens.

  6. Click Next and accept the license agreement to proceed to the Install Update Utility field.

  7. Enter the server name and click Next.

    The Updater is deployed.

  8. You can also deploy the Updater to the endpoints using a deployment tool such as SCCM.

    From version 7.10, when upgrading, you will no longer need to use a deployment tool. You will however still need to do this to upgrade to version 7.10.

Related Topics:

Creating Upgrade Sets