Enabling Tracing on the Rule Engine Service
You can use the trace files to troubleshoot the issues on the Rule Engine Service. The Rule Engine Service component on the Application Server is responsible for running the ObserveIT alert rules. For details about enabling tracing, see Enabling Tracing on ObserveIT Components.
To enable tracing on the Rule Engine Service:
- Locate this folder: C:\Program Files\ObserveIT\RuleEngineService\bin
- In the ActivityAlerts.Service.exe.config file, locate this string:
<system.diagnostics>
<switches>
<add name="General" value="1" />
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Change value="1" to value="3" or "4" depending on the required trace error level.
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level 1: includes only error conditions (default configuration setting)
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level 2: includes all warning conditions, including error messages
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level 3: includes informational messages, including error and warning messages
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level 4: includes debug-level messages, including error, warning and info messages
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Save the file.
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Restart the ObserveIT Activity Alerts Service by using the Services console from the Control Panel > Administrative Tools.
- Locate the trace file under: C:\Program Files\ObserveIT\RuleEngineService\Trace
- Copy the resulting textual trace files and send with as much information about your system as possible to Support.
Related Topics:
Enabling Tracing on ObserveIT Application Server
Enabling Tracing on ObserveIT Web Management Server
Enabling Tracing on ObserveIT Notification Service Component
Enabling Tracing on Windows Agents
Enabling Tracing on ObserveIT Health Monitor
Enabling Tracing on ObserveIT User Analytics Service Component
Enabling Tracing on Screenshots Storage Optimizer