Enabling Tracing on ObserveIT Application Server

You can use the trace files to troubleshoot the issues on the Application Server. For details about enabling tracing, see Enabling Tracing on ObserveIT Components.

To enable tracing on the Application Server:

1. Locate the folder: C:\Program Files\ObserveIT\Web\ObserveITApplicationServer
2. In the Web.Config file, locate this string:

   <system.diagnostics>

   <switches>

   <add name="General" value="1" />

3. Change value="1" to value="3" or "4" depending on the required trace error level.

   • level 1: includes only error conditions (default configuration setting)

   • level 2: includes all warning conditions, including error messages

   • level 3: includes informational messages, including error and warning messages

   • level 4: includes debug-level messages, including error, warning and info messages

4. Save the file.

5. Restart IIS on the Application Server by opening a Command Prompt window with elevated credentials, typing iisreset and pressing Enter.

6. Locate the folder: C:\Program Files\ObserveIT\Web\ObserveITApplicationServer\Trace
7. Copy the resulting textual trace files and send with as much information about your system as possible to Support.

Related Topics:

Enabling Tracing on ObserveIT Web Management Server

Enabling Tracing on ObserveIT Notification Service Component

Enabling Tracing on the Rule Engine Service

Enabling Tracing on Windows Agents

Enabling Tracing on ObserveIT Health Monitor

Enabling Tracing on ObserveIT User Analytics Service Component

Enabling Tracing on Screenshots Storage Optimizer

Enabling Tracing on ObserveIT Website Category Manager

Enabling Tracing on the ObserveIT Agent Updater