Configuring the Forced Timeout of Large Sessions

If a session contains many slides, there could be problems viewing them in the Session Player. To prevent the loss of data, a session can be configured to close automatically when the number of slides reaches a predefined maximum number, and a new session started. By default, this feature is configured to allow a maximum number of 9,000 slides in a session. If required, you can disable this feature altogether, or change the default maximum number of permitted slides in a session before timeout.

This process is performed on the Agent not on the server side.

The following process can be done only from the Agent side and not from the Server side.

1. Locate rcdcl.exe.config in:C:\Program Files\ObserveIT\ObserveITAgent\bin

2. To disable the forced timeout of sessions:

   In rcdcl.exe.config file, locate the following line under <appSettings> section:

   <add key="CutLongSessions_EnableModule" value="True" />

   1. Change the True" value to False.

3. Change the maximum number of permitted slides per session:

   In rcdcl.exe.config file, in <appSettings> section, locate the following:

   <add key="CutLongSessions_MaxScrnPerSession" value="9000" />

   1. Replace "9000" with the required number of slides.

4. Save rcdcl.exe.config file.

5. Create a new session and test again.