Configuring the Forced Timeout of Large Sessions

If a session contains many slides, there could be problems viewing them in the Session Player. To prevent the loss of data, a session can be configured to close automatically when the number of slides reaches a predefined maximum number, and a new session started. By default, this feature is configured to allow a maximum number of 9,000 slides in a session. If required, you can disable this feature altogether, or change the default maximum number of permitted slides in a session before timeout.

This process is performed on the Agent not on the server side.

 

1. Locate rcdcl.exe.config in:C:\Program Files\ObserveIT\ObserveITAgent\bin

2. Disable the forced timeout of sessions:

   In rcdcl.exe.config file, locate the following line under <appSettings> section:

   <add key="CutLongSessions_EnableModule" value="True" />

   1. Change the True" value to False.

3. Change the maximum number of permitted slides per session:

   In rcdcl.exe.config file, in <appSettings> section, locate the following:

   <add key="CutLongSessions_MaxScrnPerSession" value="9000" />

   1. Replace "9000" with the required number of slides.

4. Save rcdcl.exe.config file.

5. Create a new session and test again.