Obtaining a Commercial License

When you install the ITM On-Prem (ObserveIT) server-side components using the ITM On-Prem (ObserveIT) Custom Installation, your product will not be licensed. The first time that you access the Web Management Console, you will need to install a license to be able to use the product.

Contact your Proofpoint representative for more details about:

  • Using a free time-limited temporary license

  • Using a full paid license

Using a Full Paid License (Enterprise version)

This license is generated at the customer's request byProofpoint ITM On-Prem support staff, and represents the number of Agents (monitored servers) that were purchased by the client.

If you are installing ITM On-Prem for a client that has not yet received the full paid license, you can temporarily use the free time-limited license, and later upgrade the license to the paid one.

Some full paid licenses have a time limit. If a license has a time limit, a notification is displayed at the top of the screen in the Web Console showing the number of days left till the expiration date, and a hyperlink to contact the ITM On-Prem (ObserveIT) representative in order to request a license extension. If a time-limited license is due to expire in less than 30 days, the message will appear highlighted in the Web Console.

To obtain and activate a Commercial License, see Activating the ITM On-Prem License.

ITM On-Prem (ObserveIT) License Types

The License page displays the number of licensed computers.

  • Total Number of Installed Agents shows the number of Agents that were actually installed and used.

  • Total Number of Registered Agents shows the number of licenses that were purchased by the client.

There are several license types:

  • Workstations: Licensed computers running the Workstation type license. This license is for computers running Windows Vista/7/8/10 and Mac operating systems.

  • Endpoints: Licensed computers running the Server type license. This license is for computers running Windows Server 2008/2008 R2/2012/2012 R2.

  • Terminal Services: Licensed computers running the Terminal Server type license. This license is for computers running Windows Server 2008/2012 with the Terminal Services role installed, or for Windows Server 2008 R2 with the Remote Desktop Services role installed (note that on Windows Server 2008 R2, the Terminal Server role name was changed to Remote Desktop Services).

  • Sites: Licensed computers running the Site type license. This license is for computers running any version of Windows operating system.

In this context, "Servers" relates to the operating system type that is installed on the monitored endpoint.

The client can install additional Agents for the type of license that they have, providing that they have available licenses.

Related Topics:

Obtaining a Commercial License

Configuring the Admin Password

Configuring LDAP Settings

Configuring SMTP Settings

** Go to Custom Installation Steps.