Ticket Report Configuration
This topic describes the metadata that you can select to include in a report about ticketing policies on monitored Windows or Mac endpoints (see Report Types). When configuring a ticketing policy, you can specify which users will receive a ticketing policy message upon logging in to the monitored endpoints. For details, see Configuring Service Desk Policies.
For detailed instructions on the steps required to create a report, see Creating a Custom Report.
When creating aTickets type report, you can specify types of columns for:
-
Ticket fields: as described in the table
-
Session fields: see Session Report Configuration
-
Endpoint fields: see Endpoint Report Configuration
-
User fields: see User Report Configuration
| Type | Column | Description |
|---|---|---|
| Ticket |
Ticket Number |
The unique number of the ticket. |
|
Ticket Reply |
User is enforced to send a text reply to the ticket message (Comments Mandatory check box is selected.) |
See also