System Event Types

When an event is generated by the ITM On-Prem (ObserveIT) system, the event name and details appear in the System Events list. The following tables describe the event types, organized per event source, with some possible causes and solutions (as relevant).

Agent Events

Code	Event Name	Category	Severity	Description
1201	Agent Service has started	Functionality	Low	The ITM On-Prem (ObserveIT) Agent Service has reported that it restarted after stopping (code 1202).
1202	Agent Service has stopped	Functionality	High	The ITM On-Prem (ObserveIT) Agent Service has reported that it has stopped. (To receive Agent health check reports, it must be restarted.) The ITM On-Prem (ObserveIT) Agent Service has reported that it has been manually stopped. (To receive Agent health check reports, it must be restarted.)
1203	Agent service was terminated	Functionality	High	An Agent process was forcibly killed by an external application.
1204	Unrecorded Agent sessions	Functionality	High	There are unrecorded Agent sessions. This occurs when a user ends the Agent process (or disables interception in Unix). To resolve this in Windows, restart the RCDCL process in the Task Manager. On Unix, enable interception using the oitcons utility.
1205	Agent installation files were tampered-with (missing file)	Tampering	High	The ITM On-Prem (ObserveIT) Agent Service has reported that installation files were tampered-with.
1206	Agent installation files were tampered-with (file changed)	Tampering	High	The ITM On-Prem (ObserveIT) Agent Service has reported that installation files were tampered-with.
1207	Agent Registry keys were tampered with	Tampering	High	An ITM On-Prem (ObserveIT) Registry key was changed. Registry keys may have been deleted and/or values changed. This might affect Agent functionality. To resolve this, restore the Registry in the AgentRegistryKeys database table.
1208	Agent Registry keys are now OK	Tampering	Low	The ITM On-Prem (ObserveIT) Agent Service has reported that the Agent Registry keys/configuration files have been restored.
1209	Agent installation files were restored	Tampering	Low	The ITM On-Prem (ObserveIT) Agent Service has reported that installation files were restored after tampering.
1210	Agent installation files were tampered with	Tampering	High	The ITM On-Prem (ObserveIT) Agent Service has reported that installation files were tampered with. Files may have been renamed and/or contents changed. Check the problem and reinstall the Agent, or replace the tampered file with the file version that was installed previously.
1211	Unofficial DLL file was added to agent installation folder	Tampering	High	A DLL file which is not part of the official agent installation files was added to the installation folder, potentially to tamper and affect agent functionality.
1212	Unofficial DLL file was removed from agent installation folder	Tampering	Low	A DLL file which is not part of the official agent installation files was removed from the installation folder. Installation files were restored.
1213	Unix Agent interception was tampered-with Agent activity replay data files were tampered-with	Tampering	High	The Unix Agent interception setting was tampered-with, resulting in an unrecorded session. Session data was tampered-with while the Agent was in activity replay mode.
1214	Agent service has stopped as part of shutdown/restart			The ITM On-Prem (ObserveIT) Agent Service has reported that it restarted after shutdown/stopping
1217	Agent activity replay data files were tampered-with	Tampering	High	Session data was tampered-with while the Agent was in activity replay mode.
1218	Agent offline data files were tampered with	Tampering	High	Session data was tampered with while the Agent was in offline mode. Files may have been renamed, or contents changed by a user who worked offline to hide his activities. (Offline files are not sent to the Application Server.) When the Agent is online again, the Agent Service reports the list of files that were tampered with.
1219	Agent Service not responding	Functionality	High	The ITM On-Prem (ObserveIT) Agent Service is down, perhaps due to a network malfunction or disconnection between the Agent and the Application Server, or for unknown reasons.
1220	Process was killed and automatically restarted	Tampering	High	The Agent process was killed and automatically restarted by the Watchdog.
1221	Agent is OK	Communication	Low	The ITM On-Prem (ObserveIT) Agent and service are activated.
1223	Agent is not reporting	Communication	High	There is no heartbeat from the Agent.
1224	Agent service was killed	Communication	High	The Agent service was forcibly killed by an external application.
1225	Unauthorized request was sent by agent	Communication	High	Agent-Server communication failed due to unauthorized request sent by the Agent
1226	Unauthorized request sent by agent was fixed	Communication	Low	Agent-Server communication was authorized and fixed
1230	Agent data loss	Data Loss	High	Data loss occurred while the Agent was running. This may have occurred due to resource overload or some issue with the SQL server or the Application Server. Check that the SQL server and Application Server are working properly.
1231	Offline data loss, threshold exceeded	Data Loss	High	The volume of data exceeded its configured limit while the Agent was in offline mode, resulting in data loss. You must increase the offline data limit in the configuration file.
1232	Offline data loss, lack of disk space	Data Loss	High	Data was lost while the Agent was in offline mode due to insufficient disk space. Increase the disk space to prevent this from recurring.
1233	Activity replay data loss, threshold exceeded	Data Loss	High	The volume of data exceeded its limit while the Agent was in activity replay mode, resulting in data loss.
1234	Activity replay data loss, lack of disk space	Data Loss	High	Data was lost while the Agent was in activity replay mode due to insufficient disk space.
1240	Agent is now recording active sessions	Recording	Low	Agent sessions are now being recorded.
1242	Agent process reactivated by	Functionality	High	The Agent process was reactivated (Watchdog).
1250	Agent recording is enabled via Server Policy	Recording	Low	The recording of user actions was enabled in the Web Console Server Policies configuration.
1251	Agent recording is disabled via Server Policy	Recording	High	The recording of user actions was disabled in the Web Console Server Policies configuration.
1261	Agent does not have Screen Recording permissions	Recording	Medium	The Mac Agent does not have Screen Recording permissions. Update Security & Privacy settings under System Preferences.
1262	Agent Screen Recording permissions enabled	Recording	Low	The Mac Agent was granted Screen Recording permissions and started recording according to policy.
1270	Agent failed to be launched in stealth mode	Functionality	High	The ITM On-Prem (ObserverIT) Agent failed to start stealth mode service and components. The agent continues to work not in stealth mode (while processes and services are not hidden).
1501	Agent interception is off	Recording	High	The Unix Agent internal Watchdog “obitd” service failed to start the ITM On-Prem (ObserveIT) logger after a problem was detected, and recording was disabled. (Another reason could be that someone did this on purpose using the oitcons utility, for example, as part of an upgrade process. To enable interception, use the oitcons utility.)
1502	Agent interception is on	Recording	Low	The Unix Agent interception is on, and recording is enabled.
1602	Agent registration was successful	Installation	Low	The Agent was successfully registered.
1603	Agent installation failed due to incorrect security password	Installation	Low	The Agent installation failed due to incorrect security password.
1604	Agent installation failed	Installation	Low	The Agent installation failed without a security password, or for unknown reasons.
1605	Agent installation with password was successful	Installation	Low	The Agent was successfully installed with a security password.
1606	Agent installation was successful	Installation	Low	The Agent was successfully installed.
1607	Uninstallation of Agent failed due to incorrect security password	Installation	Low	Uninstallation of Agent failed due to an incorrect security password. Check your password and try to uninstall again, and if that fails, contact technical support.
1608	Uninstallation of Agent failed	Installation	Low	Uninstallation of Agent failed without a security password, or for unknown reasons.
1609	Uninstallation of Agent was successful	Installation	Low	The Agent was successfully uninstalled with a security password.
1610	Uninstallation of Agent without a password was successful	installation	Low	The Agent was successfully uninstalled without a security password.
1611	Agent was unregistered from the client	Installation	Medium	The Agent was manually unregistered from the client by the administrator, and removed from the ITM On-Prem (ObserveIT) license. Applies to Unix Agents only. Note: This event includes all Agents that were manually unregistered from the client or from the Web Console prior to version 5.9.
1612	Agent was automatically unregistered	Installation	Medium	The Agent was automatically unregistered, and was removed from the license.
1613	An unregistered server was activated	Installation	Medium	An unregistered server was activated.
1614	Agent was unregistered from the Web Console	Installation	Medium	The Agent was manually unregistered from the Web Console by the administrator, and removed from the ITM On-Prem (ObserveIT) license.
1700	Agent failed to encrypt offline data	Functionality	Medium	The ITM On-Prem (ObserveIT) Agent failed to encrypt offline data. The agent continues to record as usual, while keeping offline data not encrypted.

Application Server Events

Code	Event Name	Category	Severity	Description
1280	Server does not enforce MTLS	Communication	Medium	When detecting a problem - Server does not enforce MTLS.
1281	Server was fixed to enforce MTLS	Communication	Medium	When detecting the problem was fixed - Server was fixed to enforce MTLS.
1301	Application Server is not working properly	Functionality	High	The ITM On-Prem (ObserveIT) Application Server is not working properly. No reply is received when a keepalive request is sent, and the Application Server pool is down. Restart the IIS to restart the Application Server.
1304	Application Server is running	Functionality	Low	The ITM On-Prem (ObserveIT) Application Server has resumed operations.
1310	Application Server successfully saved recorded data	Communication	Low	The ITM On-Prem (ObserveIT) Application Server successfully saved recorded data.
1311	Application Server unable to save recorded data	Communication	High	The ITM On-Prem (ObserveIT) Application Server failed to save recorded data to the database. Check the SQL server.
1403	Writing data to file system failed	Communication	High	The ITM On-Prem (ObserveIT) Application Server failed to save recorded data on the file system. Check read-write permissions on the file system path.
1404	Writing data to file system succeeded	Communication	Low	The ITM On-Prem (ObserveIT) Application Server successfully saved recorded data on the file system.

Database Server Events

Code	Event Name	Category	Severity	Description
1425	Some data was not recorded in the database	Data Loss	High	Screenshot data and/or Unix commands failed to be saved to the ObserveIT_Data database. Check the accessibility to this database.

Health Monitoring Service Events

Code	Event Name	Category	Severity	Description
1324	Health Monitoring Service is not working properly	Functionality	High	The Health Monitoring Service is not working properly. Perhaps the service was terminated or was configured incorrectly. When this occurs, the Admin Dashboard will not display updated data. To resolve this, restart the Health Monitoring Service (go to Start > Services).
1325	Health Monitoring Service is OK	Functionality	Low	The Health Monitoring Service is OK.
1327	Health Monitoring Service has started	Functionality	Low	The Health Monitoring Service has started.
1328	Health Monitoring Service has stopped	Functionality	Low	The Health Monitoring Service has stopped.
1907	Screenshot Storage Optimizer seems to be down	Functionality	High	Screenshot Storage Optimizer is down (not sending heartbeat) for at least one hour. This System Event will not be triggered more than once in one hour.
1908	Screenshot Storage Optimizer is up again	Functionality	High	When Event 1907 recovers, this event triggers.
1910	Registry module is down	Functionality	High	The Registry module was found to be down.
1911	Registry module has recovered	Functionality	Low	The registry module has recovered successfully.

Identity Theft Events

Code	Event Name	Category	Severity	Description
1100	Login from paired client	Identity Theft	--	A user logged in from a paired client machine. This user-client pair is approved.
1101	Secondary login from paired client	Identity Theft	--	A user logged in via ITM On-Prem (ObserveIT) Secondary Identification from a paired client machine. This user-client pair is valid.
1102	Login from unpaired client	Identity Theft	Low	A user logged in from an unpaired client machine. This user-client pair is NOT valid.
1103	Secondary login from unpaired client	Identity Theft	Low	A user logged in via ITM On-Prem (ObserveIT) Secondary Identification from an unpaired client machine. This user-client pair is NOT valid.
1104	Login with no valid pair	Identity Theft	Medium	A user logged in from an unpaired client machine. This user-client pair is NOT valid and this user is already paired with another client.
1105	Secondary login with no valid pairs	Identity Theft	Medium	A user logged in via ITM On-Prem (ObserveIT) Secondary Identification from an unpaired client machine. This user-client pair is NOT valid and this user is already paired with another client.
1106	Suspected login reported	Identity Theft	High	A user reported a suspicious use of his credentials.
1107	Suspected secondary login reported	Identity Theft	High	A user reported a suspicious use of his credentials via ITM On-Prem (ObserveIT) Secondary Identification.
1108	User-client pairing request	Identity Theft	Low	A user sent a user-client pairing request.
1109	Failed to send an email to user	Identity Theft	Medium	Failed to send a "suspicious use of credentials" email to the user.

Notification Service Events

Code	Event Name	Category	Severity	Description
1302	Notification Service is OK	Functionality	Low	The Notification Service is working properly.
1303	Notification Service is not working properly	Functionality	High	The Notification Service is not working properly. Perhaps the service was terminated or was configured incorrectly. When this occurs, there will be no archives, no event emails, and no scheduled reports. To resolve this, restart the service (go to Start> Services).
1305	Notification Service has started	Functionality	Low	The Notification Service has started.
1306	Notification Service has stopped	Functionality	Low	The Notification Service has stopped. Restart the service (go to Start> Services).
1405	ArcSight file size reached 0.5	Communication	Low	File size reached 0.5 of the maximum size defined.
1406	ArcSight file size reached 0.75	Communication	Medium	File size reached 0.75 of the maximum size defined.
1407	ArcSight file size reached 0.99	Communication	High	File size reached 0.99 of the maximum size defined.
1408	ArcSight file size past maximum	Communication	High	File past the maximum size defined.
1409	Monitor Log could not create directory	Communication	High	You may not have sufficient permissions to create the directory.
1410	Monitor Log could not write to file	Communication	High	You may not have sufficient permissions to write a log file.
1900	Notification Service failed to access the Task Service	Functionality	High	Notification Service failed to access the Task Service for creating a task to manage screenshots storage. Muting this System Event for configured duration (1 hour by default).
1901	Notification Service access to the Task Service was recovered	Functionality	Low	Access from the Notification Service to the Task Service was recovered after previous failures.

Rule Engine Events

Code	Event Name	Category	Severity	Description
1322	Rule Engine Service is not working properly	Functionality	High	The Rule Engine Service was unable to create alert rules. Perhaps the service was terminated or was configured incorrectly. Restart the service (go to Start> Services).
1323	Rule Engine Service is OK	Functionality	Low	The Rule Engine Service is working properly.
1329	Rule Engine Service has started	Functionality	Low	The Rule Engine Service has started.
1330	Rule Engine Service has stopped	Functionality	High	The Rule Engine Service has stopped. Restart the service (go to Start> Services).

Storage Threshold Events

Code	Event Name	Category	Severity	Description
1401	Storage threshold has reached its limit	Data Loss	Medium	The storage threshold (%) has reached its configured limit. Additional storage should be configured.
1402	Allocated storage space has reached its limit	Data Loss	High	The maximum allocated storage space has reached its configured limit. To prevent screen capture data loss, additional storage space must be configured immediately.

Screenshots Storage Optimizer Events

Code	Event Name	Category	Severity	Description
1430	Screenshot Storage Optimizer failed to access the warm (standard) storage	Functionality	High	Screenshot Storage Optimizer failed to access the warm (standard) storage file system due to a storage space or permissions issue. Muting this System Event for configured duration (5 minutes by default).
1431	Screenshot Storage Optimizer failed to access the hot (fast) storage	Functionality	High	Screenshot Storage Optimizer failed to access the Hot (fast) storage file system due to a storage space or permissions issue. Muting this System Event for configured duration (5 minutes by default).
1432	Access from Screenshot Storage Optimizer to the warm (standard) storage was recovered	Functionality	Low	Access from Screenshot Storage Optimizer to the warm (standard) storage file system was recovered after previous failures.
1433	Access from Screenshot Storage Optimizer to the hot (fast) storage was recovered	Functionality	Low	Access from Screenshot Storage Optimizer to the hot (fast) storage file system was recovered after previous failures.
1902	Screenshots Storage Optimizer exceeded the max-attempts to handle specific task.	Functionality	High	The Task Service detects that the Screenshots Storage Optimizer exceeded the max-attempts to successfully handle a task.
1903	The task service detects tasks are overdue for processing	Functionality	High	The task service detects tasks are overdue for processing

Website Categorization Events

Code	Event Name	Category	Severity	Description
1800	Failed to update web categories DB	Communication	High	The periodic update of the Website Categorization DB failed.
1801	Website Categorization service started	Functionality	Low	WebCat service was started successfully.
1802	Website Categorization service stopped	Functionality	High	WebCat service was stopped.
1803	Website Categorization service started with errors	Functionality	High	WebCat service was started with errors.
1804	Successfully downloaded web categories DB for the first time	Communication	Low	After installation, the Website Categorization DB was downloaded successfully.
1805	Failed to download web categories DB for the first time	Communication	High	After installation, the Website Categorization DB failed to be downloaded.
1806	Failed to retrieve web categories	Functionality	High	Failed to retrieve categories of URLs from Website Categorization.
1807	Website Categorization Module does not respond anymore	Functionality	High	Failed to access the Website Categorization Module during several retries. Stopping trying until the end of the session.
1808	Website Categorization Web Service does not respond anymore	Functionality	High	Failed to get category of URL from dedicated web service after several retries. Stopping trying until the end of the session.