Enabling Tracing on ITM On-Prem (ObserveIT) User Analytics Service Component

You can use the trace files to troubleshoot the issues on the User Analytics Service Component. For details about enabling tracing, see Enabling Tracing on ITM On-Prem (ObserveIT) Components.

To enable tracing on the User Analytics Service Component:

Locate this folder: C:\Program Files\ObserveIT\UserAnalytics\bin
In the UserAnalytics.Service.exe.config file, locate this string:
<system.diagnostics>
<switches>
<add name="General" value="1" />
Change value="1" to value="3" or "4" depending on the required trace error level.
- level 1: includes only error conditions (default configuration setting)
- level 2: includes all warning conditions, including error messages
- level 3: includes informational messages, including error and warning messages
- level 4: includes debug-level messages, including error, warning and info messages
Save the file.
Restart the ITM On-Prem (ObserveIT) Activity Alerts Service by using the Services console from the Control Panel > Administrative Tools.
Locate the trace file under: C:\Program Files\ObserveIT\UserAnalytics\Trace
Copy the resulting textual trace files and send with as much information about your system as possible to Support.