Installation Guide

This installation guide describes all the steps required to install ITM On-Prem (ObserveIT) on your computers.

In Production environments, it is recommended that you use the ITM On-Prem (ObserveIT) custom installation (see ITM On-Prem (ObserveIT) Custom Installation) for a clean install and for upgrading existing versions. Using the ObserveIT.Installer.exe file that is part of the installation package is not recommended.

The topics include:

• System Requirements for ITM On-Prem (ObserveIT) Components describes the system requirements for installing the ITM On-Prem (ObserveIT) components.

• Supported Platforms describes the supported platforms on which you can install the ITM On-Prem (ObserveIT) Agent.

• Domain and Firewall Considerations for ITM On-Prem (ObserveIT) Installations describes the requirements for installations in which ITM On-Prem (ObserveIT) components belong to a domain, and the firewall considerations.

• Network Sizing Guidelines describes the considerations for network traffic size calculations.

• Obtaining a Commercial License describes the ITM On-Prem (ObserveIT) software editions and how to obtain and activate an ITM On-Prem (ObserveIT) license.

• Custom Installation describes the prerequisites for performing a custom installation of the ITM On-Prem (ObserveIT) server-side components, and provides a link to more detailed information.

• Installing the Website Categorization Module describes how to install the ITM On-Prem (ObserveIT) Website Categorization module which automatically detects categories of Websites that end users are browsing.

• Configuring Traffic Security describes the mechanisms for securing traffic between the ITM On-Prem (ObserveIT) Agent and the Application Server, and between the Application Server and the Database Server.

• Deploying the Server-Side Components describes how to configure the deployment options for the ITM On-Prem (ObserveIT) server-side components.

• Windows Agent Deployment describes how to manually install an ITM On-Prem(ObserveIT) Agent on a Windows-based server using the default and custom installation method.

• Windows Agent Deployment Methods describes the deployment methods for installing Windows Agents, other than manually.

• Unix/Linux Agent Deployment describes the prerequisites, and methods for deploying Unix/Linux Agents.

• Mac Agent Deployment Overview describes the prerequisites, and methods for deploying Agents on Mac systems.

• Upgrading ITM On-Prem (ObserveIT) describes the prerequisites, and methods for upgrading Windows, Unix/Linux, and Mac Agents.

• Uninstalling ITM On-Prem (ObserveIT) describes how to remove the ITM On-Prem (ObserveIT) Server-side components and the ITM On-Prem (ObserveIT) Agents from the computers on which they were installed.

• Troubleshooting the ITM On-Prem (ObserveIT) Components describes how to troubleshoot the ITM On-Prem (ObserveIT) components to resolve any issues that may arise during installation and configuration of ObserveIT.