Configuring the Forced Timeout of Large Sessions

If a session contains many slides, there could be problems viewing them in the Session Player. To prevent the loss of data, a session can be configured to close automatically when the number of slides reaches a predefined maximum number, and a new session started. By default, this feature is configured to allow a maximum number of 9,000 slides in a session. If required, you can disable this feature altogether, or change the default maximum number of permitted slides in a session before timeout.

To disable the forced timeout of sessions after a maximum number of slides

1. Locate the web.config file of the ITM On-Prem Web Console located under:
   C:\Program Files (x86)\ObserveIT\Web\ObserveIT.

2. To disable the forced timeout of sessions:

   1. In the web.config file, locate the following line under the <appSettings> section:
      <add key="CutLongSessions_EnableModule" value="True" />

   2. Change "True" to "False".

3. To change the maximum number of permitted slides per session:

   1. In the web.config file, locate the following line under the <appSettings> section:
      <add key="CutLongSessions_MaxScrnPerSession" value="9000" />

   2. Replace "9000" with the required number of slides.

4. Save the web.config file.

5. Log off and then log back on to the Web Console.