Ticket Report Configuration

This topic describes the metadata that you can select to include in a report about ticketing policies on monitored Windows or Mac endpoints (see Report Types). When configuring a ticketing policy, you can specify which users will receive a ticketing policy message upon logging in to the monitored endpoints. For details, see Configuring Service Desk Policies.

For detailed instructions on the steps required to create a report, see Creating a Custom Report.

When creating aTickets type report, you can specify types of columns for:

• Ticket fields: as described in the table

• Session fields: see Session Report Configuration

• Endpoint fields: see Endpoint Report Configuration

• User fields: see User Report Configuration

Type	Column	Description
Ticket	Ticket Number	The unique number of the ticket.
	Ticket Reply	User is enforced to send a text reply to the ticket message (Comments Mandatory check box is selected.)

See also

• Creating a Custom Report